Rachel Botsman

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Author and Trust Expert

To book Rachel Botsman please contact your JLA Agent.


Rachel is one of the most influential thinkers on trust in the modern world.  She shares tools to understand what trust means and how it reshapes all areas of our lives from healthcare and transport, to hybrid-working and workplace culture. She considers the complex relationship between leadership and trust and explores the relationship between trust, humility and capability. 


Rachel Botsman is one of the most influential thinkers and writers on trust and what it means for social life, work and business. A World Economic Forum Young Global Leader and a bestselling author, she is passionate about teaching people how to think differently and challenge ideas around trust, humility and integrity.

From healthcare to transport, digital currencies to elections, trust has become a commodity that has changed almost every aspect of how we live our lives and do business. With clear insights and warm storytelling, Rachel simplifies the complex ideas underlying shifts in trust to reveal what it means for reputations, relationships and regulation. She also examines trust in a crisis, looking at how leaders earn and leverage trust when it matters most, and how organisations react in a crisis and the implications for trust in the longer term.

Rachel’s acclaimed book Who Can You Trust? is a profound analysis of how trust is built and managed in the digital age. She considers what it means if people trust strangers they’ll never meet and AI they don’t understand more than governments or traditional media. Shortlisted for the Business Book Awards, Who Can You Trust explores whether all of this inevitably means greater division rather than unity.

Widely seen as a pioneering thinker in the area of the sharing economy, Rachel’s first book, What’s Mine is Yours: How Collaborative Consumption is Changing the Way We Live pre-empted the rise of companies like Airbnb and Uber. The book outlined not just the technologies that enabled consumers to pool needs and the resources to meet them, but the consequent social and commercial changes in what TIME magazine described as one of the ‘Ten Ideas That Will Change the World’.

Rachel teaches at and has designed courses on trust for Oxford’s Saïd Business School, where she also serves as the school's first ever Trust Fellow. She is a former director at the President Clinton Foundation, a popular TED speaker, and she has written for publications from WIRED to Harvard Business Review, The Guardian to The New York Times. As a leading voice on trust, Rachel has been featured in BBC’s Newsnight, the Financial Times and The Economist. She has been recognized as one of the world’s 30 most influential management thinkers by Thinkers50, one of the Top 10 most influential voices in the UK on LinkedIn.

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Agent Recommendation

Not only have Rachel’s book and ideas helped me make lifestyle choices, she’s also got some absolutely essential advice for twenty-first century businesses. Her speeches are peppered with nuggets that you’ll find yourself repeating to friends and colleagues for days to come. 200,000 views within two weeks of her latest TED Global talk going online say it all. JLA Agent Barbara de Lacy

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