Sustainable High Performance: The New Win-Win for Productivity and Wellbeing

The problem is that their staff are often overwhelmed by change fatigue, and are breathless from reaching the last financial milestone. The most recent Gallup State of the Global Workforce Report has revealed that 80% of the workforce are somewhat, often or always burnt out. This means a majority of employees are less capable of going the extra mile. How do we square that circle?

A keynote speaker can give that added burst of motivation and insight to continue the climb but it will falter if it’s founded on an outdated model of performance.
For the past 5 years, in collaboration with industry leaders like PwC, Deloitte, EY, and KPMG, I’ve been refining a new model of Sustainable High Performance. It’s a fundamental shift from endurance to resilience, driving higher levels of productivity and deeper levels of well-being.

Keynote from the Salon Owners Summit

Why We Continue to Work Like Charlie Chaplin

Every industry leader I work with has the same problem: excessive workload. This is a level of workload where you are consistently at the very edge or over of your capacity just to get through your day and week.

Addictive, social mobile technology is now the interface through which we face excessive workload, so we live in a boundaryless knowledge work environment. Our modern assembly line is the constant stream of tasks, requests and updates that come from email, MS teams, Slack, and WhatsApp.

There’s little we can do to stem the tide of excessive workload. If you’re on an ambitious growth trajectory, there will inevitably be a mountain of tasks to do, back to back meetings, and multiple deliverables to juggle.

When excessive workload is paired with addictive social mobile technology it gives rise to a subtle but all pervasive work culture built on the antiquated notion of Endurance.
This is where, faced with a digital avalanche of requests, we reactively push through, we plough on, we white knuckle it, even as we go beyond our capacity.

This is not just bad for our health, it gives rise to a screwed version of productivity that I call mowing the lawn. ‘If I get through my mountain of to dos, if I keep that grass nicely trimmed before it turns into a wild garden, I’ll quell my anxiety and feel confident I’m advancing my team’s work.’ We resort to a type of productivity that is about grinding out tasks, which has its merits, but when you think about the decisions or initiatives that have actually been game changers, they come from creating space to not just meet, but exceed expectations.

There is a naive hope that someday we’ll conquer our to do lists but as productivity thinkers from Oliver Burkeman to Cal Newport have vividly illustrated, you can never escape the never ending to do list. Each time you respond to an email you generate the potential for another reply! We cannot endure our way through a knowledge work environment that will deplete us by design. It’s a losing game.

The new model of sustainable high performance is built on resilience. Resilience says: ‘I notice I’m going beyond my capacity, I need to stop and rest, I need a smarter system to better manage my workflow and execute on my priorities; I need to be mindful when I feel the addictive compulsion to keep on working even when I’m not being optimally effective; and in my downtime, I need do the right practices that can keep my physical and mental buffer strong so I can take on greater pressure.’

The New Cadence of Your Working Week

To operationalise this we need to approach our working days, weeks, months, and indeed lives, as a deliberate cadence of peak exertion and renewal, peak exertion and renewal, peak exertion and renewal. We go beyond boom and bust cycles of legacy corporate endurance culture.

Paradoxically, optimal performance knows its limits, it pulls back from the danger zone. Think about a body builder that bench presses until they feel the burn. That’s their muscle fibres tearing so they regrow bigger.  If they are in endurance mode and keep pushing, they don’t get to come back to the gym in three days, they have to sit it out for two weeks.
Sustainable High Performance is generally about staying inside the peak of your capacity, and then learning how to put into practice resilience protocols that expand your capacity over time so you can take on greater challenges.

The Science of Oscillation

Nick Petrie, a leading qualitative researcher on burnout, reveals that high performers with a low risk of burnout have intentionally shifted their work patterns to oscillate between pairs of polar opposites. This structured movement creates a dynamic work environment where intensity is balanced with rest, and focus is interspersed with broader collaboration.

The approach can be broken down into several key contrasts:

• Deep Work vs. Shallow Work: Instead of spending their entire day in deep focus, high performers mix periods of concentrated, immersive work with times dedicated to more routine tasks.
• Offline vs. Online: They deliberately disconnect from digital distractions, recognizing that periods away from screens are essential for creativity and overall well-being.
• Single Task vs. Multitask: While they occasionally focus on one task at a time to maximize concentration, they also engage in multitasking when the situation calls for it.
• Setting Boundaries vs. Keeping an Open Door: High performers know when to create a fortress of focus and when to allow for spontaneous interactions.
• Rest and Recharge vs. Exertion: Periods of intense work are balanced by intentional breaks, ensuring that energy levels remain high throughout the day.
• Concentration Time vs. Collaboration Time: They alternate between solitary work sessions for deep thinking and team meetings that foster creative synergy.
• Solo Time vs. Group Time: Time spent working alone is valued as much as time spent in groups, each providing unique benefits to productivity and innovation.

The Deliberate Dance of Productivity and well-being

What makes this approach so effective is its intentionality.

These high performers aren’t in a constant state of hyper-focus or continuous multitasking. Instead, they bounce between these polar states, crafting a workday that helps them perform at their best and stay energised. This isn’t an accidental habit—it’s a well-practiced method that has been deliberately integrated into their daily routines.

For anyone looking to elevate their work performance while also safeguarding against burnout, the strategy is clear: embrace the power of oscillation.