Marcel Khan

CEO, The Fulham Shore

Following a career working with some of the most rapidly-growing brands in one of the most competitive of sectors, Marcel is the CEO of The Fulham Shore and is responsible for the development and expansion of their Franco Manca and The Real Greek brands. Marcel looks at how leading from the front, identifying a culture and brand message, and delivering the best for customers can create a clear advantage for any business.

Speaking Topics

Branding & Marketing
Business Competitiveness
Change Management
Customer Service & Experience
Retail
Strategy

Biography

Marcel Khan has worked at a senior level at some of the fastest-growing businesses in one of the most competitive sectors in the country. From how to inspire a workforce to great customer service and making your brand stand out in a crowded market, he looks at the lessons in brand, people and culture from his time with the Five Guys and Nando’s restaurant chains. As the current CEO of The Fulham Shore, Marcel is responsible for the development and expansion of their The Real Greek and Franco Manca brands.

Spending six years as Operations and Brand Development Director for Five Guys Europe, Marcel launched the US’s fastest growing restaurant chain in Europe. He oversaw over 90 restaurants including what would become eight of the company’s best-performing outlets in the world. Before Five Guys he was Regional MD for Nando’s UK for almost a decade where he helped the brand grow from 42 to over 260 sites. He became the company’s top internal management developer and was also closely involved with CSR and community programmes.

In almost 15 years at the top of some of the most distinctive restaurant brands, Marcel has defined how to stay ahead in a notoriously difficult market. His lessons are simple, but can be easily forgotten in the everyday heat of business. At both Nando’s and Five Guys he and his teams were driven to create a culture where everyone felt valued and passionate about what they did. As businesses they marked out where they could compete and focused on being the best in that area, conveying a clear message about what they offered, and ensuring they consistently delivered on that promise.

Marcel actively believes in maintaining a view from the frontline, and would regularly work in restaurants and talk to customers directly about their experience. Customer service was key, as was how the values of the staff were reflected in the brand and the restaurants themselves. He delivers practical insights and advice on how to lead and inspire a team, define and build a brand and culture, and create a competitive advantage.

On behalf of the team I wanted to thank Marcel for taking part in our Europe event last week. We have had so many positive comments come through. Such exceptional energy and so many thoughtful conversations. Thank you so much for the contribution – there was fantastic feedback from the session and we really appreciate your work.

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