Justin King
Justin served as CEO of the retail giant for a decade, leading the 145-year old brand through huge shifts from the growth of online to the rise of discounters. He also pushed through the Nectar card, partnered with Jamie Oliver and brought in small convenience stores. In a down-to-earth style Justin weighs up the task of reviving true customer loyalty and bringing about culture change in large organisations: “It can be like an elastic band tied to a heavy object.”
