Rachel Botsman

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Author, Trust and Technology Thought Leader

To book Rachel Botsman please contact your JLA Agent.


One of the most influential thinkers on trust and technology, Rachel looks at the implications for individuals and businesses in a world where people often trust strangers and AI over public institutions and traditional media. She considers what responsibilities the tech companies have, whether this shift will create greater division or unity, and how all leaders and organisations should earn trust from consumers and employees.


Rachel Botsman is one of the most influential thinkers and writers on trust and technology and what it means for social life, work and business. A World Economic Forum Young Global Leader and a bestselling author, she looks at how technology has redefined ideas of who and what we trust in an era of social media and artificial intelligence.

Rachel’s acclaimed book
Who Can You Trust? How Technology Brought Us Together – and Why It Could Drive Us Apart is a profound analysis into how technology is transforming human trust. She considers what responsibilities the big tech companies have in an interconnected world of diverse networks. What it means if people trust strangers they’ll never meet and AI they don’t understand more than governments or traditional media. Shortlisted for the Business Book Awards, Who Can You Trust explores whether all of this inevitably means greater division rather than unity.

From healthcare to transport, digital currencies to elections, trust has become a commodity that has changed almost every aspect of how we live our lives and do business. How this happened and how trust is now built, lost and managed in the digital age has profound implications. In entertaining, engaging speeches Rachel simplifies the complex ideas underlying these shifts to reveal what it means for reputations, relationships and regulation. She also examines trust in a crisis, looking at how leaders earn and leverage trust when it matters most, and how organisations react in a crisis and the implications for trust in the longer-term.

Widely seen as a pioneering thinker in the area of the sharing economy, Rachel’s first book,
What’s Mine is Yours: How Collaborative Consumption is Changing the Way We Live pre-empted the rise of companies like Airbnb and Uber. The book outlined not just the technologies that enabled consumers to pool needs and the resources to meet them, but the consequent social and commercial changes in what TIME magazine described as one of the ‘Ten Ideas That Will Change the World’.

Rachel teaches at and has designed courses on trust and technology for Oxford’s Saïd Business School, where she also serves as the school's first ever Trust Fellow. She is a former director at the President Clinton Foundation, a popular TED speaker, and as well as two international bestsellers she has written for publications from WIRED to Harvard Business Review, The Guardian to The New York Times. As a leading voice on trust, Rachel has been featured in BBC’s Newsnight, the Financial Times and The Economist.

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Agent Recommendation

Not only have Rachel’s book and ideas helped me make lifestyle choices, she’s also got some absolutely essential advice for twenty-first century businesses. Her speeches are peppered with nuggets that you’ll find yourself repeating to friends and colleagues for days to come. 200,000 views within two weeks of her latest TED Global talk going online say it all. JLA Agent Barbara de Lacy

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