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Motivation, Discipline and Confidence
Fighting the customer service revolution
Challenging company culture
Archie Norman is the Chairman of ITV, the first person to take on the role not to come from a media background. He is also the head of a private equity firm.
After an early career as a management consultant and then Financial Director at Kingfisher, Archie made his reputation as CEO of Asda. Becoming the youngest FTSE-100 head at the age of 37, he turned around what was then an ailing supermarket chain and steered it to a successful acquisition by Walmart.
Archie subsequently entered Parliament, serving two terms as MP for Tunbridge Wells. He spoke on environment and transport issues, became Chief Executive of the Conservative Party and then helped form the Policy Exchange think tank with Francis Maude.
After stepping down Archie served as a senior advisor at Lazard and then took over the helm at Energis - doubling its value before selling to Cable & Wireless. He also founded an investment partnership, taking a management-intensive approach to a range of under-performing retail businesses.
Archie believes that the power of a company's potential lies in its people, rather than its figures, and that if you lift employees the bottom line will follow. The management challenge is to mix motivation with the discipline and confidence needed to turn 'on a sixpence'; as this comes from buy-in as much as instruction, attitude is as important as costs and sales.
"Inspiring and informative. He related his presentation to the issues we face in our industry." Totaljobs Group
"The whole room was captivated." William Reed
"Archie Norman exceeded all our expectations, which were already very high." Department of Health
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