Motivational Speakers | After Dinner Speakers | Keynote Speakers | JLA Speaker Bureau - JLA

JLA is the UK's biggest specialist agency for keynote, motivational speakers and after dinner speakers, conference presenters, awards hosts and cabaret for corporate, industry and public sector events.

Photo of Clive Humby
CONFERENCE SPEAKERS

Fee band B £5K TO £10K

"Clive succeeded in applying his ideas on managing the customer experience to our sector."

Hobsons

YOUR FEEDBACK

"It was fascinating to hear from someone with a proven background in marketing strategies."

ABTA

TOPICS

Customer Service & CRM, Branding & Reputation, IT & Online Business

SPEECH TITLES

Lessons from Tesco
How technology is changing the way we shop
Empowered customers

BIOGRAPHY

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Clive Humby is a leading marketing analyst, with a blue chip client list. A specialist in customer retention, he is the chief architect of Tesco's Clubcard and segmentation programme.

Clive is co-author of Scoring Points: How Tesco is winning customer loyalty. The book details how the supermarket giant harnessed technology to reinvent itself and its relationship with customers. As well as dominating the grocery sector in Britain, it has become the world's largest online grocer and a global retailer selling everything from travel insurance to televisions.

Presentations describes how Tesco uses Clubcard to learn more about its customers. In a tough competitive climate in which consumers chase the best deals, Clive shows how loyalty really works and how segmentation allows you to target special offers at low cost - with maximum returns on investment.

Clive Humby is a Visiting Professor of Integrated Marketing at Chicago University, and Industrial Fellow at Kingston.

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